Article Reading: Behind the scenes of Australia's rental crisis:

Samantha Eason was very fortunate to be featured in this article with ABC News written by Maani Truu

https://www.abc.net.au/news/2023-05-23/behind-the-scenes-of-rent-increases/102329918

In some cases, Eason says, delays in repairs stem from the property manager's lack of training, like knowing whether it's more economical to order a repair or replacement of an appliance the moment a request is lodged.

"If a dishwasher is older than eight years, I recommend straight away to replace it … if it's a four-year-old dishwasher, you send a trade," she says. Being able to communicate clearly with the owner about the best course of action speeds up the process, she says, because it cuts out unnecessary visits from tradespeople.

"You cannot tell me that someone who is 18 years old, who has just got their [real estate agent] certificate, has any understanding of how the oven, fans, fireplaces, pools, anything works … unless they've got hands-on experience."

She believes this is becoming a bigger problem as experienced agents abandon the industry in droves. Research conducted by tech company MRI Software last year found almost a quarter of property managers planned to leave the industry, with 60 per cent citing aggressive or abusive landlords or tenants as the biggest challenges.

If you have any questions or scenarios you would like us to discuss on an upcoming episode, please email samantha.eason@exclusivelymanaged.com.au or visit https://www.exclusivelymanaged.com.au/

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